Personal Legal Services

Faulty Product Claims

Our Personal Injury Solicitors in Manchester & Oldham specialise in faulty product claims. Most of the claims we handle have a No Win No Fee agreement. Contact us today.

Using faulty products without knowing so, can bear considerable risks to the health of consumers. As defined by the Consumer Rights Act 2015, any products purchased in the UK must meet specific quality criteria, i.e. they should not show any signs of damage or be faulty. Products should also be fit for their intended purpose and as described when you purchased them.

Unfortunately, far too many defective products are the cause of injuries due to the manufacturers or retailers failing to ensure that products are safe to use. It is their legal responsibility to make consumers aware of any potential risks or hazards. 

At Garratts, we will support you with your product liability claim in a highly professional and diligent manner.

What is a faulty product claim?

A faulty product claim involves injuries suffered by the claimant or their family member as a result of unknowingly using a defective item. Faulty products may include but are not limited to, the following:

  • Malfunctioning consumer products
  • Defective electrical appliances
  • Inadequately stored food products
  • Mislabeled items
  • Insufficient safety guidelines for products
  • Defective vehicles
  • Contaminated products including beauty products
  • Unsafe medical devices
  • Malfunctioning packaging
  • Defective toys


Types of faulty product injuries

As a result of having used a defective product, people may sustain one or more of the following injuries. 

  • Skin injuries including burns, cuts, scarring or rashes
  • Hair loss
  • Allergic reactions
  • Food poisoning
  • Broken bones 
  • Electrical shocks


The Consumer Protection Act 1987 & defective products

As stated in the Consumer Protection Act 1987, manufacturers (or ‘producers’) can be held accountable for the production of any hazardous items. Therefore customers can make a compensation claim should they have suffered any injuries or damage to their personal property as a result of using a manufacturer’s unsafe product.


What is the process for claiming for injuries from faulty goods?

Firstly, get in touch with our team of personal injury solicitors who will offer you a free initial consultation. We will review your case and advise you as to whether we think you will be able to claim compensation.

Next, our team will accrue all evidence required to support your claim and inform any liable third parties. We will also arrange an independent medical examination report to help ensure the best possible outcome for your compensation claim. We will carry out all negotiations, and if required, we will represent you in court. 


No win, no fee faulty goods claims

At Garratts, we operate on a ‘No win, No Fee’ basis, meaning that you will not have to pay if your claim isn’t successful. Should you be awarded compensation, your legal fees will be paid by the negligent party who caused the injuries. You will also pay a success fee to us, but this is capped at a maximum of 25% of the compensation awarded.

Why choose Garratts Solicitors to help with your defective product compensation claim?

At Garratts, we will treat your defective product claim with the highest levels of professionalism and discretion. Contact our team of legal experts on 0161 665 3502 to discuss your claim which was caused by no fault of your own. You may also decide to fill in our contact form. Rest assured that we will keep you informed as your enquiry gets reviewed.


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